Shipping partner:
We dispatch with the Dutch TNTpost

Shipping time:
We ship each business day at 4 pm (CET)
Orders made till 2 pm shall be shipped the same day.
Orders made after 2 pm shall be shipped the next business day

Separated shippings:
For some reasons can we decide to ship an order into more parts.
Mostly shall we ship the following part the next business day

Packaging:
We ship our products into the best quality packaging.
Little small orders will be shipped into bubble air protected letters.
Larger orders will be shipped into cardboard boxes with protection materials inside.

Damaging:
We use quality packaging materials only.
Though it always can happens that a package arrives damaged.
In this case shall we reship a new product for our cost.
We might can ask you to send the package back to us first.

Important is to contact us immediately after you have received a damaged product.
We can ask you a good quality picture of the damage first.
We don´t reship a damaged product after a product is already arrived a few days before we are been contacted.

Not arrived products:
It  always can happen that a package doesn´t arrive.
Into the past, we always re-shipped not arrived orders on faith.
Unfortunately, we have experienced a lot of abuse which forced us to change our super customer friendly re-ship policy to a reasonable reship policy.

More info about our reship policy, click here.